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Frequently Asked Questions

To help you better understand the nature of our business, we have created this list of the most commonly asked questions concerning wireless communication facilities.

For more information on Freeview, please visit the Freeview website: www.freeview.co.uk.

Digital Television in the UK:

Sites:

Interference/reception:

Mobile Phone Base Stations:

General:

Digital Television in the UK

I can not find a number of channels on my set-top box/iDTV

Because of the growing number of TV and radio channels on the digital terrestrial television (DTT) platform the channel numbers have been reorganised to allow for new channels in the future. This move has been coordinated amongst all of the DTT multiplex operators.

To capture the new channel numbers you will need to do a 'rescan' of your set top box or iDTV. If you do not have instructions for your set-top box or iDTV you can view a number of guides for some of the more popular makes and models of receivers on the Freeview website www.freeview.co.uk. Alternatively you should contact the manufacturer of your set box or iDTV.


What part does National Grid Wireless play in Freeview?

National Grid Wireless is responsible for providing transmission services for the Freeview service. We own and operate the network of broadcast sites from which programmes are broadcast into viewers' homes. Along with the BBC, we are also custodians of two multiplex licences: National Grid Wireless is responsible for multiplexes 'C' and 'D;' the BBC is responsible for multiplexes '1' and 'B.'

For answers to more questions about Freeview visit their website: http://www.freeview.co.uk/faq/.


DTT licences and guidelines on FRND

National Grid Wireless has produced guidelines to ensure the fair, reasonable and non-discriminatory allocation of DTT multiplex capacity. A copy of these guidelines can be downloaded in PDF format PDF Document HERE.


Which areas of the country can receive the Freeview service?

Freeview covers around three out of four households, so most UK homes are in a Freeview coverage area. You can find a tool to assess predicted coverage for Freeview by visiting their website:

http://www.freeview.co.uk/

If you are in a coverage area you should be able to get Freeview with your existing rooftop aerial providing it’s in good condition. Some households (around one in four) will be in areas where a new aerial is required. Your local electrical retailer or a local CAI registered aerial installer should be able to arrange an aerial survey and aerial upgrade if you need one.


When will Freeview be available in my area?

In September 2005 the government confirmed a timetable for digital switchover. This process will enable Freeview coverage to grow. To find out more about the timetable for switchover visit the Digital UK website:

http://www.digitaluk.co.uk

Sites

How many transmitters do National Grid Wireless have that broadcast digital terrestrial television in the UK?

National Grid Wireless acts as landlord on 49 of the 80 current digital terrestrial transmitter sites in operation in the UK.


I understand that a mobile phone site in my local vicinity is to be replaced / enlarged. Where can I find more information about this project?

Any enquiries about sites in the UK should be addressed to National Grid Wireless' Community Relations team -- they can be contacted by email: community.relations@ngridwireless.com


Where can I find a copy of your standard Master Site Share agreement?

At National Grid Wireless we do everything we can to get you on to our sites as quickly as possible. That's why we have made our terms and conditions easy to understand but if you do have a question please contact a member of our sales team on 01926 416 206.

MSSA Standard Terms and Conditions

PDF Document National Grid Wireless Limited
PDF Document National Grid Wireless No 2 Limited
PDF Document National Grid Wireless No 3 Limited
PDF Document National Grid Wireless Aerial Sites plc

Interference/reception

We are experiencing interference with our TV reception in the UK. Are there problems with the transmitter in our area?

The BBC's 'Reception Advice' page: http://www.bbc.co.uk/reception holds up to date information on current transmitter outages and methods to resolve reception problems for BBC services only.

Mobile Phone Base Stations

What advantages does this development bring to my community?

There are now more mobile phones in the world than there are conventional fixed-line phones. In the United Kingdom over 90 per cent of the population has a mobile phone.

Mobile phones have brought greater flexibility and efficiency into many walks of life, and local services such as doctors, vets, delivery and tradespeople for example use them to offer a more responsive service - perhaps calling you if they are delayed or unable to find your address.

Family and friends are able to keep in touch, and even if you do not have a mobile phone yourself you can use your conventional phone to call them urgently, should the need ever arise.

The growth of mobile telecommunications has enabled small businesses to develop and thrive in rural areas, and many people are now able to work from their own home.

Every year many lives are saved because the majority of calls to emergency services are made by mobile phone.


Why do some mobile phone base stations need to be close to where people live or work?

Over 90% of the UK population now has a mobile phone. Mobile phones are small transmitters that can communicate effectively over only relatively short distances. This means that base stations need to be near the places people use their mobile phones, such as in their home, offices, shops, public spaces etc. Mobile phone users expect their phones to work well in these places and mobile operator companies are under an obligation to meet this demand for their services under the terms of their licences issued by government.


What about my health and safety?

All mobile phone base stations under National Grid Wireless' control operate within the internationally accepted ICNIRP (International Commission for Non Ionising Radiation Protection) guidelines, adopted in the UK on the recommendation of the Stewart Report, recently reaffirmed by the UK Health Protection Agency.

The ICNIRP guidelines are accepted by the World Health Organisation, the EU and the majority of countries across the world.

It may be helpful to look at independent sources of information for more detail.

The World Health Organisation on its website has an extensive article on electromagnetic fields, and the research findings over 30 years. We would not wish to summarise the report but two paragraphs state:

"In the area of biological effects and medical applications of non-ionising radiation approximately 25,000 articles have been published over the past 30 years. Despite the feeling of some people that more research needs to be done, scientific knowledge in this area is now more extensive than for most chemicals."

"Despite extensive research, to date there is no evidence to conclude that exposure to low level electromagnetic fields is harmful to human health."

The full WHO report can be found at:

http://www.who.int/peh-emf/about/WhatisEMF/en/print.html

In January 2005 the UK's statutory adviser on the safety of radio waves, the NRPB, (now incorporated into the Health Protection Agency) published two documents which are available on the HPA's web site at www.hpa.org.uk

The first, a "Summary of recent reports on mobile phones and health", compared a substantial number of reviews on mobile phone technologies and health, from national and international committees, expert groups and agencies.

Concerning base stations, the NRPB's summary observed:

"Further, these reports stress that very low level exposures, typical of base stations, are extremely unlikely to cause any effects on biophysical grounds" (Page 3, Summary of conclusions and recommendations)

The second document, "Mobile Phones and Health 2004", is a follow-up to the Stewart Report on mobile phones and health which was published in 2000. Sir William Stewart is now Chairman of the Health Protection Agency. In considering measured surveys of radio field strengths around mobile phone base stations this report concluded:

"The measurements also demonstrate that there is no scientific basis for establishing minimum distances between base stations and areas of public occupancy, as has been suggested in some countries. There are many sources of RF [Radio Frequency] fields and it would in practice have little impact on people's overall exposure". (Introduction, paragraph 53)


What is National Grid Wireless' policy towards consulting local people?

The mobile phone operators have given a commitment to government to improve community consultation and in co-operation with other stakeholders, including the Local Government Association; they have developed a process for doing so. This process can be viewed at the web site of the Mobile Operators' association at: http://www.mobilemastinfo.com/planning/best_practice.htm

National Grid Wireless supports the operators' initiative and has undertaken to comply with the agreed consultation process in cooperation with the operators.

The process requires all proposals for new base stations to be assessed for likely community sensitivity and for an appropriate consultation strategy to be adopted.

In some cases the strategy will simply require consultation with the local planning officers, but in the case of more sensitive proposals we will also communicate with local people, either directly or through their locally elected representatives including local councillors and parish councils or their equivalents.

In addition, the local planning authority may carry out local consultation once it has received an application.


Will my TV/radio reception be affected once the base station is operational?

Radio transmissions and allocation of frequencies in the UK are controlled by OFCOM to ensure that interference does not occur.

Transmissions from mobile phone base stations have to be technically precise for the mobile service to operate and for these reasons it is very rare for interference issues to arise in connection with mobile phone base stations.

In the unlikely event of such problems, OFCOM is responsible for enforcing regulation and investigating interference issues. OFCOM can be contacted at OFCOM Contact Centre, Riverside House, 2a Southwark Bridge Road, London SE1 9HA or via their website www.ofcom.org.uk

General

Where can I get a copy of your standard purchase order Terms and Conditions?

Click PDF Document HERE to download a copy of our purchase order Terms and Conditions.


Where can I get a copy of National Grid Wireless' Reference Offers for the Provision of Broadcast Network Access services?

Network Access for Television Multiplex Services:
    PDF Document Reference Offer for Network Access for Television Multiplex Services version 5 - (July 2007) (1,640 kb)
    PDF Document Access Regulations (May 07) (460 kb)
    PDF Document Site Sharing Application Process Diagram (57 kb)

NOTE: National Grid Wireless Limited's registered office address (and address for notices) has changed to Wireless House, Warwick Technology Park, Heathcote Lane, Warwick, CV34 6DD

Network Access for Regional, National and Metropolitan Radio Services:
    PDF Document Reference Offer for Network Access for Regional, National and Metropolitan Radio Services (748 kb)
    PDF Document Draft Site Sharing Application Process Diagram (113 kb)

NOTE: National Grid Wireless Limited's registered office address (and address for notices) has changed to Wireless House, Warwick Technology Park, Heathcote Lane, Warwick, CV34 6DD

Please note, for any request for Network Access for the purpose of delivery of content to end users on a National, Regional or Metropolitan basis other than as covered by the Reference Offers published in this section, National Grid Wireless will, to the extent required to do so by the Notification issued by Ofcom under paragraph 9 of Schedule 18 to the Communications Act 2003, determine the form, content and terms of the Network Access that National Grid Wireless is willing to provide, including the technical characteristics, locations of the points of Network Access, charges, terms of payment and billing procedures, by applying principles and methodology (including cost methodology) consistent with those which National Grid Wireless has applied to determine these matters in relation to the Reference Offers published in this section.


Where can I get more information about Gateway?

For the new Access Regulation Policy, Accreditation Forms and further information about Gateway please click here.


I want to register a complaint, who do I contact?

You should register your complaint via email: marketinguk@ngridwireless.com

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